PART TIME FRONT OF HOUSE & BAR STAFF

An exciting opportunity has arisen to join restaurant operations at Kite at The Red Hart.

We are looking for experienced, energetic and charismatic front of house team members to oversee and deliver service across the restaurant and bar at Kite at The Red Hart.

This is a fast-paced, dynamic role and would suit a confident, diligent individual excited by excellent food, memorable customer experience and the opportunity to significantly contribute to an evolving business. In exchange we offer competitive rates, excellent staff perks and professional development opportunities.

RESPONSIBILITIES

  • Follow WHW procedure + policies inc. hygiene + safety

  • Represent the WHW brand at all times

  • Work collaboratively with the full WHW team

  • Ensure you are working within EHO guidelines at all times

Customer Service

  • Contribute to the running of the restaurant, bar and kitchen ensuring the highest standard of service is met and maintained

  • Make drinks to high level speciation including at events and hires

  • Ensure food is prepared and served to high-level specification

  • Manage customer queries, complaints and enquires

  • Manage customer reservations via our booking software, on the phone and in person

  • Process food / drink orders and bills

  • Speak confidently about menu, ingredients and suppliers

  • Upsell menu, retail, mailing list, private hire and events

  • Regularly check customer feedback forums i.e. Tripadvisor

  • Contribute to strategies to improve customer service

 Stock / Produce

  • Assist in daily (and weekly) stock takes + place daily (and weekly) orders

  • Ensure efficient stock rotation is in place

Building / Maintenance

  • Clean and maintain full restaurant / bar area inc. regular deep cleans

  • Help out with pot washing as required

HR + Staff Development

  • Undertake personal training + development

  • Attend and contribute to regular staff meetings + training

DESIRABLE QUALITIES

  • Level 2 Food Hygiene qualification

  • Experience of COSHH and HACCP

  • Personal Licence Holder

TO APPLY
Please send a CV and short covering letter outlining your experience and interest in the role to us via email info@kiteredhart.co.uk. An informal phone conversation about the role can be arranged – please email to coordinate.